Position Overview
Job Description: Within your area of responsibility, you will:
- Perform hardware and software troubleshooting, testing, and support activities
- Analyze issues, identify root causes, and assist in implementing corrective actions
- Support calibration and service processes for customer units
- Partner closely with service engineers, field teams, and support staff to ensure timely resolution
- Contribute to continuous improvement of service delivery, quality, and customer satisfaction
- This position is critical to sustaining service capacity and supporting customer commitments in a fast paced, high technology environment.
Duties: