Enhance your career as a Service Desk Analyst in Calgary, providing support for Citrix and end-user computing needs. This full-time, onsite role emphasizes troubleshooting and customer service.
Join the Information Systems team as a Service Desk Analyst (Level 1/2) in Calgary on a 3-month contract. Focus on frontline support, especially for Citrix systems. Your role will also involve resolving issues across Windows and Microsoft 365, as well as assisting with user integrations.
Key Responsibilities:
• Provide Level 1/2 support for service desk incidents and tickets
• Resolve issues regarding Citrix Virtual Apps and Desktops
• Support remote access solutions and Windows OS
• Assist with user onboarding and offboarding processes
• Maintain updated documentation and knowledge resources
Requirements:
• 3 to 6 years of service desk experience
• Proven knowledge of Citrix systems
• Expertise in Windows OS and Microsoft 365 support
• Strong customer service...