Join CBI Health in Calgary, ON as a Clinic Experience Associate and be the first welcoming face for clients. Your supportive role will ensure clients feel valued and cared for.
This fixed-term position focuses on enhancing the overall client experience by managing appointments and providing superior service. You will facilitate a warm clinic environment, respond to inquiries across multiple channels, and work closely with the healthcare team to meet client needs. Your proactive problem-solving skills will be essential to identify and mitigate potential challenges.
Key Responsibilities:
• Establish a friendly and inviting atmosphere in the clinic
• Handle all client inquiries within a 24-hour timeframe
• Anticipate and solve client challenges promptly
• Schedule appointments aligned with client care plans
• Ensure confidentiality of client records at all times
Requirements:
• Strong interpersonal and communication skills
• Ability to manage tasks swiftly an...