CAFÉ BOH/FOH TEAM MEMBER JOB SUMMARY

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care. RESPONSIBILITIES

Demonstrate the highest standards of guest relations and care when assisting guests at the counter

Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business

Ensure adequate stock levels of supplies and consumables for the Café area

Manage queues and exceed guest expectations; upsell to maximize profit

Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, a...