Job Description Job Description Responsibilities * Transform customer orders to accurate manufacturing drawings utilizing computer layout/design software by reading and interpreting customer supplied blueprints and schematics. * Assist customers with design and engineering of ordered items using logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches. * Provide superior customer experience in all written and verbal communications, following company guidance in customer interactions including frequent use of video conferencing tools. * Document customer interactions and preferences in customer relationship management (CRM) system. * Distribute documents for final sign-off to customers and follow-up as needed. * Demonstrate initiative and the ability to work both independently and as part of a team to accomplish assigned production goals and key performance indicators (KPIs). * Prioritize, organize, and use time efficiently. Qualificati...