Position Overview
Deadline Date: Wednesday 24 June 2026
Requirement: IT Service Desk Technician
Location: Brussels, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 266
Required Start Date: 3 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
First Contact Resolution (1st line resolution)Troubleshoot and resolve software and hardware issues in a broad range of IT products and services including (but not limited to): Laptops: VPN connectivity, Microsoft products, Business Applications; Mobile devices (smartphones & tables): work environment applications and configuration of devices through MDM; User Access ManagementLifecycle of Service Management tickets: Incident Management; Service Request Management; Change Management and Change CoordinationIT Asset Managem...