Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay
Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butler as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems
Responds to guest professionally in-person, over the phone, emails, and messaging systems
Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest quer...