* To identify and anticipate guests’ needs and ensure personalized service is provided

* To assist with any plans or arrangements the guest intends to make during their stay

* To ensure that all requests from guests are made possible and are followed up on

* To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems

* Ensure repeat guests are met and greeted on a daily basis and profiles are updated

* Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests

* Respect guest privacy and do not discuss guests’ private information with colleagues

* Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same

* Provide third service to guests by ensuring rooms are tidied up after guests leave rooms

* Demonst...