Key Performance Areas of this position include:
▪ Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correct
forms of address
▪ Escorts guests to their accommodation
▪ Full orientation of guest’s room
▪ Offers to explain detailed services and facilities to guests
▪ Provides personalised services, demonstrating a sense of urgency, priority and dedication
▪ Request drink preferences from guests before game drive and advise the rangers on the guests requests
▪ Offer unique dinning experiences in the lodge grounds and co-ordinate the celebrations of guests during
their stay with the lodge manager
▪ Displays a polite and gracious manner
▪ Anticipates and responds to guest requests and liaises with respective departments to expedite the
delivery of the requested products and service
▪ Follows up on all guest requests until these are fully satisfied
▪ Able to spontaneously engage...