Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In‑Room Dining to prepare and execute accordingly for Suite/VIP Guests
Review guest comments, requests and complaints and resolve in a timely and professional manner; take personal responsibility to resolve issues and identify how to minimize reoccurrences with various stakeholders
Hold regular meetings to review operational standards and guest feedback; brainstorm and decide on ways in which operational flow can be improved
Attend briefing conducted by Supervisors and/or Asst. Managers at the start of each shift
Manage respective tower operations and supervise operations of all areas
Handle meet and greet of VIPs
Plan, coordinate and manage staff and services to ensure the department functions efficiently and effectively according to established standards