Job Responsibilities
Execute Butler core tasks . Takes accountability and ownership with every guest assigned in ensuring purposeful engagement and butler presence in each of their stay . Diligently studies the guest profile of incoming arrivals, including but not limited to checking on guest history, conducting research on internet or social media platforms, sending out pre-arrival email and respond promptly, making amenities requisition, assisting with guests requests effectively over the phone, taking in-room dining orders, placing the order over POS (Point of Sales) system, dispatching job to floor butler as and when required, coordinating among internal and external stakeholders/vendors via MS Teams, messaging and other operational-related systems . Responds to guest professionally in-person, over the phone, emails, and messaging systems . Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/reques...