Key Performance Areas:

• Professionally acknowledge, welcome, and greet guests with appropriate discretion, using correct forms of address.


• Escort guests to their accommodation and provide a comprehensive orientation of the guest room.


• Explain lodge services and facilities in detail, ensuring guests are fully informed of available offerings.


• Deliver highly personalised service with a strong sense of urgency, attention to detail, and dedication to guest satisfaction.


• Confirm guests’ beverage preferences prior to game drives and communicate requests to rangers accordingly.


• Curate unique dining experiences within the lodge grounds and coordinate guest celebrations in collaboration with the Lodge Manager.


• Maintain a consistently polite, professional, and gracious manner when interacting with guests.


• Anticipate guest needs and proactively respond to requests, liaising with relevant depa...