Position Overview
Job Description
- Supports Butlers in creating personal connections with guests through emotional luxury.
- Responsible to have full knowledge of in suite and maxi bar set-ups.
- Supports Butler in regular service offerings include unpacking, packing, light laundry handling, shoe-shine service if needed.
- Fully understands the difference of room categories and guest levels / VIPs.
- Promptly answers calls, instant messages from the Butler they work with as well as in their department.
- Engages, customizes and organises in suite Maxi Bar set-ups for the occupied suites with the instructions of the Butler.
- Make sure to report used items in suites Maxi Bars and are charged to the guest’s accounts.
- Make sure Butler trolleys and dedicated pantries are well-stocked and ready for the next shift.
- Cleans and maintains all Butler working areas including guest suites, pantries, stores, equipment, perishables, stationary, etc. ...