Position Overview
Key Qualifications
- 8+ years in business analysis, process improvement, or IT consulting roles
- Experience analyzing business processes and recommending improvements
- Experience or good understanding of public sector digital transformation initiatives
- Experience in working with both IT and business teams
- Understanding of IT service delivery and operations
- Knowledge of the Gartner IT Operating Model framework and methodology
- Familiarity with process mapping and improvement methodologies
- Understanding of project management and change management principles
- Strong analytical skills with ability to break down complex problems
- Excellent written and verbal communication skills
- Ability to work with people at all levels of the organisation
- Detail-oriented with strong documentation skills
- Problem-solving mindset with focus on practical solutions
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