Key Qualifications

• 8+ years in business analysis, process improvement, or IT consulting roles
• Experience analyzing business processes and recommending improvements
• Experience or good understanding of public sector digital transformation initiatives
• Experience in working with both IT and business teams
• Understanding of IT service delivery and operations
• Knowledge of the Gartner IT Operating Model framework and methodology
• Familiarity with process mapping and improvement methodologies
• Understanding of project management and change management principles
• Strong analytical skills with ability to break down complex problems
• Excellent written and verbal communication skills
• Ability to work with people at all levels of the organisation
• Detail-oriented with strong documentation skills
• Problem-solving mindset with focus on practical solutions