RESPONSIBILITIES:

1. Production Support

◦ Provides assistance to application users in their daily production issues/help desk assistance and coordinate with appropriate unit such as IT Units and or external vendor for the resolution.

◦ Implements service level standards to ensure timely resolution of production issues.

◦ Assist in the implementation of production fixes such as

▪ Prepares and reviews Incident Report / Business Requirement

▪ Prepares and reviews Work Plan / Schedule

▪ Conducts UAT for production fixes needed

1. Leads UAT testing

2. Consolidates UAT documents

3. Performs EOD/parameter maintenance in testing environment

4. Conducts walk through with Business Unit for fixes implemented

▪ Prepares required documentation and sign-off needed for production implementation

◦ Provides update to Supervisor on resolution of issues.

2. Mai...