Role Overview

The Business Support Specialist is responsible for direct communication with the customer and various departments within the business to support end‑to‑end customer master process, service order and portal management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business. This position reports to the Customer Service Team Leader and is part of the KL Customer Service team located in Petaling Jaya. It is an on‑site role.

Responsibilities

• Manage customer and internal stakeholder queries, especially Service Order and part replacement from order entry to product delivery to attain customer and stakeholder satisfaction within the guidelines and service level agreements (SLA).
• Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements and manage disputes involving orders by engaging the int...