Post Title: Housing Compliance Support Officer

MAIN PURPOSE

To provide focused clerical support to the Compliance & Strategy Team in order to ensure the team properly fulfils its legal duties with regards to: statutory and other reviews; SARS; and, complaints and ombudsman enquiries.

To be responsible for managing the Subject Access Service for the housing department: working independently to identify and properly assess all new SARs, and to ensure they are dealt with within legal guidelines and statutory timeframes.

To manage the production of files for solicitors, legal reviews & legal action, and for SARs by extracting data from electronic document management systems with an emphasis on accuracy and the ability to identify whether the data collated is a complete record. To be able to redact sensitive information in files in line with legal guidelines laid down in GDPR legislation.

To take on research for complex complaints and review...