Role: - Business Service Desk Analyst

Location: - New Zealand (Auckland/Christchurch/Wellington)

Status – Permanent Full-Time role

NOTE - Only applicants with New Zealand full work right, i.e., holding a valid visa will be considered for the role.

Roles and Responsibilities

• Provide technical support to Customer employees, partners, and vendors .95% of times customer reaches via call
• Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolution
• Resolve 95% of interactions within the team without escalation.
• Perform time-critical functions such as BCP activations and retail store support
• Provide comprehensive support across Corporate, Enterprise, and Government services.
• Handle diverse customer environments, applications, and support processes.
• Collaborate with Major Incident Managers (MIMs) for P...