Job Description
The Business Service Center (BSC) Service Representative provides exceptional customer support for Treasury Management products, including online banking (savings and checking accounts), lockbox, cash vault, remote deposit, wires, and ACH origination. This role handles 40 inbound calls daily helping with client and internal inquiries, resolves issues through research, educates users on system capabilities, and ensures compliance with all banking regulations.

Essential Functions/Responsibilities:
- Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, and online chat
- Recognize sales opportunities and refer clients to sales associates
- Remain current on products, services, policies, and procedures
- Resolve customer inquiries or issues with respect to any loan product offered by the banking company
- R...