Surfaces ground truth from the business and converts insights into actionable readiness plans that minimise disruption, drive adoption, and link readiness to OKR‑driven outcomes. Please note, this position will require travel to East and West Africa as part of its responsibilities and is a two-year contract.

Key Responsibilities

• Lead readiness assessments across business, people, process, data, and behaviour.
• Produce evidence‑based insights (scorecards, heatmaps, behavioural indicators).
• Translate findings into clear readiness plans owned by the business.
• Activate and coach Change Champions, Agents, Super Users, and Trainers.
• Detect and manage resistance through behavioural and readiness signals.
• Run readiness huddles and forums to maintain momentum and accountability.
• Partner across Comms, Behaviour, and Capability to align interventions