You will act as the regional hub aligning country sales operations with regional sales goals, leading escalation management, and coordinating cross‑functional teams to resolve critical issues, strengthen customer trust, and drive continuous process improvements.

• Align country sales operations with regional sales objectives to ensure consistent execution
• Coordinate effectively between sales, service delivery, supply chain, and customer support teams at the regional level
• Develop and implement escalation protocols and communication channels for internal teams and customers
• Assess, prioritize, and categorize escalations based on severity and business impact to enable swift resolution
• Lead and coordinate cross‑functional task forces including sales, technical, legal, and operations to resolve escalations promptly
• Manage high‑stakes customer communications during escalations to ma...