Role Description

Regional BPM Lead responsible for driving performance governance, process standardization, stakeholder confidence, and operational stability across the region through structured performance management, escalation governance, and system enablement (CargoWise)

Objective of the Position

Partner with Regional Business and Operations Leaders to strengthen confidence in GBS delivery through disciplined performance governance, standardized global KPIs, and structured escalation management. Drive CargoWise enablement, process standardization, and operational resilience while supporting the successful deployment of global initiatives and ensuring consistent delivery performance across the region.

Key Responsibilities

• Performance Governance & Stakeholder Engagement

Establish and lead a structured performance governance cadence with Regional Leadership to rev...