Manage and facilitate client workshops to define as-is and to-be processes with Sponsors, Stakeholders, and Subject Matter Experts (SMEs).
Communicate effectively with stakeholders at all levels within the customer organization.
Work closely with the Project Manager to support delivery within agreed timelines and budget.
Rationalize complex information and clearly articulate user needs for both technical and non-technical audiences.
Develop relevant documentation for Agile and Waterfall engagements, including functional specifications, gap analysis reports, process flow diagrams, and user stories.
Ensure user stories are fully understood and contain clear acceptance criteria to support development and testing activities.
Perform initial backlog refinement activities, including prioritization and estimation support.
Act as a bridge between business and technical teams, fostering ...