Job Description
The Business Process Analyst will lead process discovery, documentation, and process/system mapping for the Utility’s New Business Division. This role will partner with operational teams across residential, commercial/industrial, large projects, and application-to-first-bill functions to capture current-state workflows, clarify roles and handoffs, document standard operating procedures, and develop process and systems maps that support consistent execution and future improvement initiatives.
Key Responsibilities
• Conduct structured process discovery workshops and 1:1 interviews with SMEs across:
o Residential design
o Single-phase suburban
o Single-phase Chicago
o CIPA commercial & industrial
o Large projects
o Application through first bill
• Develop and maintain standardized process maps (swimlane/BPMN) documenting:
o steps, decisions, inputs/outputs, handoffs, cycle times, exception paths
• Create and maintain process documentatio...