Description
Position Background / Purpose of Role:

This position supports the business by contacting provider offices regarding invoices that have been paid but where medical charts have not yet been received. The role helps ensure timely chart retrieval and supports overall operational and compliance goals.

Team Information:

The candidate will work alongside the onshore invoicing team, which currently consists of 7 team members. The environment is collaborative, production-driven, and customer-service focused.

Top Responsibilities:

+ Contact provider offices regarding outstanding chart requests and paid invoices

+ Handle collection-style outreach professionally and efficiently

+ Navigate Salesforce and reporting systems to document activity and updates

+ Utilize Excel for tracking and reporting purposes

+ Maintain strong productivity and follow-up metrics

+ Provide excellent customer service ...