Position Overview
Job Description
Key Responsibilities and Tasks
Oversee the general operations of the company, ensuring effective planning and utilization of manpower, materials, tools, and equipment for optimal service delivery across sites.Set clear goals, targets, and expectations for all team members, including supervisory staff, and track their performance against operational KPIs.Regularly meet with clients to understand expectations, agree on service level agreements (SLAs), and monitor key performance indicators (KPIs) to ensure satisfaction.Attract, mentor, and support team members by fostering a culture of training, motivation, and engagement that aligns with company values.Manage contractual budgets and ensure financial performance aligns with organizational targets, including cost management and revenue tracking.Ensure workforce planning is aligned with operational needs by maintaining a p...