Primary Job Role :

As a Data Analyst Customer Experience, you will play a key role in transforming operational and quality assurance data into actionable insights that drive performance and enhance customer satisfaction. You will analyze data from desk collection activities, customer interactions, and QA evaluations to identify trends, uncover root causes of issues, and recommend improvements. By ensuring data accuracy, building insightful reports and dashboards, and collaborating closely with Operations, QA, and Compliance teams, you will help optimize processes, improve collection effectiveness, and maintain high service and regulatory standards within a fast-paced fintech environment.

Job Description :

1. Analyze operational data related to the Operational Department.
2. Monitor and evaluate quality assurance metrics (call quality, compliance, script adherence) to ensure high service standards.
3. Process ...