JOB DESCRIPTION – BUSINESS INTELLIGENCE UNIT (BIU) – CALL CENTRE ANALYTICS

Location: Mumbai

CTC: Up to 10 LPA

Positions Open: 1

Preferred Qualifications

• Bachelor’s degree in Engineering, Computer Science, Statistics, or a related field.


• 2–5 years of experience in BI, MIS, or reporting domains.


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  Experience in BFSI / Banking / Call Centre analytics preferred.

  
  

Department: Business Intelligence Unit (BIU)

Function: Call Centre Analytics

Employment Type: Full-Time

Key Responsibilities

• Develop and automate daily, weekly, and monthly MIS reports for Call Centre operations.


• Create interactive dashboards and performa...