Job Summary

We are looking for a Business Intelligence Executive to support data reporting, dashboard development, and performance analysis within our operations team. This role will work closely with internal stakeholders and clients to transform data into actionable insights, particularly in a BPO environment.

Key Responsibilities

• Prepare, maintain, and enhance periodic reports and dashboards for internal and external stakeholders.
• Work with large datasets in Excel/Google Sheets and Power BI to ensure accurate and timely reporting.
• Perform data cleaning, validation, and reconciliation to ensure data integrity across multiple sources.
• Develop and improve dashboards (Power BI / Google Data Studio) to visualize key operational metrics such as CSAT, AHT, SLA, and agent performance.
• Analyze data trends and provide actionable insights to support business decisions and operational improvements.
• Collabo...