Updating of all systems as per the call with the customer.
Processing of the request or offer given to the customer.
Constant follow up with the concerned department if the process is delayed or not fulfilled as per the customer’s request.
Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. Meeting the KPI Targets set in term of revenues Through PL Sales and PL Fulfillment.
Acquire new Business through Cross sell to increase penetrations.
Managing assigned Leads via CRM within the agreed TAT (Drop Offs).
Ensure controls requirement of the business are adhered to in line with Bank policies to ensure quality growth in business.
Maintain records of all approvals and requests and reports handled.