• Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics.
• Build and nurture positive relationships with stakeholders through regular communication, both remotely and face-to-face.
• Deliver appropriate demonstrations and product updates (including AIVR and other OBC products where applicable) and respond to customer queries and issues in a timely, professional manner.
• Maintain accurate and up-to-date records within the OBC management systems of all customer interactions and account activity.
• Gather and communicate customer feedback to support continuous product and service improvement.

Commercial & Strategic Development

• Develop a strong understanding of commercial agreements and costing frameworks helping to secure recurring and new contracts.
• Collaborate with the Head of Business Development and BD colleagues to sh...