Job Description
A major Canadian Bank is seeking an experienced Data Analyst with strong Business Analyst capabilities to support enterprise‑level operational initiatives across the Kons portfolio. This hybrid role is ideal for someone who thrives in a fast‑paced environment, works confidently with large datasets, and can translate complex operational insights into clear, executive‑ready narratives.

The successful candidate will drive process efficiency, capacity planning, SLA performance measurement, and workforce transition analysis, while building high‑impact dashboards and visuals used in workshops and leadership forums.

Key Responsibilities
Operational Analytics — Analyze large, complex datasets across operations, payments, client services, wealth, business banking, and commercial banking.

SLA & Performance Measurement — Track, measure, and report end‑to‑end SLA performance; identify bottlenecks and opportunities to reduce cycle times.

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