**Business Integration Consultant - Process Analyst**
The Business Integration Consultant – Process Analyst supports the establishment of new business processes, and integrates the application of new processes with existing business processes. This job assesses business requirements, completes research and analysis to determine solutions and makes recommendations for enhancements. While working under general supervision, this job identifies strengths and weaknesses of existing internal processes, methods and tools.

**Key Responsibilities and Duties**

+ Assists with process design and improvement methodologies to identify, analyze and improve business processes and service quality.
+ Analyzes business intelligence data on call center customer service quality to inform business decisions.
+ Maintains documentation to support analysis and recommended improvements including business requirements, functional specifications and process maps.
+ Supports the devel...