Job Title

Business Consultant Client

Government of Alberta – Justice (Court Technology Services) Location

Edmonton, Alberta (Primarily On-site, some remote flexibility) Contract Type

Contingent (GOA Standard) Duration

Long-term (up to 24 months extension) Project Overview

Court Technology Services (CTS) is undertaking a major Infrastructure Modernization and Service Transformation initiative. This includes modernization of data centres, hybrid cloud adoption, IT service management (ITIL), disaster recovery, resiliency, and business continuity planning. Key Responsibilities

Operations & Service Transformation

Assess current infrastructure and service operations (server, storage, network, AV, desktop, service desk). Define and document end-to-end IT services, service catalogues, SLAs, and KPIs. Design ITIL-aligned processes (incident, change, service design, continual improvement). Support organizational design, role...