Job Description
The Business Associate 2 (BA2) will support a focused, time-bound initiative to eliminate backlogs across legal authorization document processing (POA, Conservatorship, Guardianship) and Document Services operations. This role is responsible for reviewing, validating, processing, and completing high volumes of sensitive and compliance-driven work within defined timelines. Working as part of a dedicated backlog remediation team, the BA2 will ensure documents are accurately reviewed, properly imaged, and fully resolved in internal systems, contributing to improved processing timelines, reduced risk, and enhanced member experience. The Business Associate 2 will support both PCG legal document processing and Document Services operations by reviewing and validating Powers of Attorney, Conservatorship, and Guardianship documents to ensure completeness and compliance, identifying deficiencies, and accurately updating system records and case statuses. The role also involves...