**POSITION SUMMARY**

The Client and Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Employer, Pharmacy Benefit Services, Individual and Family Plans, and more. C&CE owns the delivery of exceptional customer and client experiences. Within C&CE, the Workforce Management team supports staffing and scheduling across the enterprise, ensuring our phone calls are answered, authorizations are completed and clients are onboarded in timely and efficient manner. The Business Analyst Advisor works within an analytics team that provides support to Workforce Management by delivering high‑quality analytics, reporting, and insights that enable effective operational decision‑making and performance management across multiple lines of business.

In this role, the Business Analyst Advisor partners closely with operations leaders, business analysts, and other stakeholders to translate business requirements ...