Description We are looking for a Business Analyst with Power BI to support data-driven decision-making and process improvement initiatives in Spring, Texas. This role partners with operational and business teams to translate needs into clear insights, actionable reporting, and practical recommendations. The ideal candidate is comfortable working in Agile environments, evaluating current workflows, and documenting findings that help improve customer service operations.

Responsibilities:
• Gather business needs from stakeholders and convert them into clear functional requirements, user stories, and reporting objectives.
• Build and refine Power BI dashboards and reports that provide meaningful visibility into operational and customer service performance.
• Analyze existing workflows to identify process gaps, inefficiencies, and opportunities for measurable improvement.
• Review business and operational documents to ensure requirements, procedures, and outputs are acc...