Description We are looking for a Business Analyst to support operational improvement efforts and strengthen service delivery in Tucson, Arizona. This role partners with stakeholders to evaluate workflows, clarify business needs, and turn findings into practical recommendations. The ideal candidate brings a strong analytical mindset, experience working in customer service environments, and the ability to contribute effectively within Agile teams.

Responsibilities:
• Assess current business processes and identify opportunities to improve efficiency, service quality, and overall performance.
• Gather input from stakeholders to define business needs, document objectives, and translate priorities into clear functional guidance.
• Review operational documents and business records to verify accuracy, consistency, and alignment with established requirements.
• Perform gap analysis to compare existing workflows with desired outcomes and recommend actionable solutions.
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