1) Process & Requirements Management

• Analyze and model end-to-end processes within the business travel ecosystem (as-is/to-be), including identification of automation levers
• Elicit, structure, and prioritize requirements (e.g., user stories, acceptance criteria); facilitate workshops and ensure stakeholder alignment
• Act as the interface between business and IT/implementation partners (“collect, understand, and translate requirements”) – a core responsibility of the BA role

2) Use Case Development & Business Value

• Build and further develop a use case pipeline (ideation workshops, evaluation based on value, feasibility, and ROI)
• Develop business cases including KPI definition (e.g., efficiency, quality, customer satisfaction, savings) and success measurement

3) Solution Design & Implementation (with market solutions)

• E...