Partner with SLA's business teams to elicit business and operational requirements
Validate user requirements to ensure they are in line with SLA's long-term strategies and short-term goals
Apply professional methodologies and tools (e.g. Design Thinking, Service Design, Theory of Change) to identify current state gaps and challenges, and develop future state design and solutions
Evaluate and propose suitable solutions that are cost effective and align with technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems)
Work with multi-disciplinary teams to develop user stories, functional/technical specifications and acceptance criteria
Prioritise user stories, establish the product roadmap and plan the development
Ensure product readiness for smooth deployment, adoption and operations
Monitor operations and propose improvements to continu...