As a business analyst you will be responsible for the day-to-day support of the project, reviewing the functional and non-functional requirements, mapping solutions and keeping the project on track.

What you’ll be doing:

• Act as a bridge between clients and internal SMEs to ensure clarity and alignment on remediation workflows.


• Lead requirements gathering, including detailed business process mapping across complaints, DCA remediation, and finance workflows.


• Facilitate workshops with client stakeholders to understand current-state processes, data structures, and end-client needs.


• Translate business requirements into clear functional specifications for both workflow and data elements.


• Support the creation and presentation of remediation treatment options to end clients, ensuring these are understood, risk‑assessed, and aligned with r...