We are seeking a highly analytical and client-focused Business Analyst to support the successful delivery of AI-driven solutions. Reporting to the Director – Customer Success, you will work closely with clients and internal teams to gather requirements, analyze business processes, generate insights, and ensure solutions align with customer objectives. You will play a key role in enhancing delivery quality, improving customer satisfaction, and driving operational excellence.

Requirements

Client Requirements Gathering & Analysis

• Engage with clients to understand business objectives, challenges, and requirements.
• Translate business needs into clear functional requirements, workflows, and specifications.
• Document use cases, requirements, and deliverables throughout the project lifecycle.

Data Analysis & Reporting

• Analyze operational and client data to identify trends, performance ...