Supports a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Ensure proper support procedures and processes are in place to support the various existing production systems. Establish and champion quality improvement activities for the department
The incumbent is expected to function independently to ensure that the assigned tasks and project objectives are met. Accountable for managing assigned project and department budgets. Works closely with customers, Business Analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
Meets scheduled milestones to ensure project/program objectives are met in a timely manner, in compliance with IT Technology Roadmap and has an in-depth knowledge of the principles, theories, practices and techniques ...