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We are seeking an experienced Business Analyst / Functional Consultant to support a major enterprise transformation, migrating after‑sales service billing from SYS21 to Microsoft Dynamics 365 CE Field Service and Dynamics 365 Finance & Operations (F&O).

This role suits a practical, delivery‑focused BA who enjoys working closely with business and technical teams to translate requirements into high‑quality solutions.

Key responsibilities

• Facilitate workshops and interviews to capture business and functional requirements
• Document current and future‑state processes, pain points, and controls
• Produce clear requirements artefacts (BRDs, user stories, acceptance criteria, traceability)
• Perform fit/gap analysis between legacy systems and Dynamics 365
• Support solution design, data mapping, and integration requirements
• Lead and support testing and UAT, including de...