BUSINESS ANALYST

MORTGAGE SERVICING

FIRSTBANK PR


Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview
The Business Analyst (BA) within the Mortgage Servicing Unit serves as a key liaison between business operations, technology, compliance, and vendor partners. This role is responsible for analyzing servicing processes, identifying gaps and opportunities for enhancement, and automation of operational processes and reporting. Working closely with servicing operations, management, and technology teams, ensures that data is accurate, timely, and actionable, enabli...