Job Summary

The Business Analyst provides strategic leadership across the Enforcement Division, with a primary focus on Animal Services. The role leads the planning, development, evaluation and continuous improvement of programs, policies and operational frameworks that support effective, data-informed, and community-responsive service delivery.

The Business Analyst is accountable for translating legislative, operational, and community requirements into structured programs, processes, and recommendations that enhance compliance, service quality, and accountability. This includes advancing by-law and policy development, operational standards, performance measurement and public education initiatives.

While the primary focus of the role is Animal Services, the position is designed to flexibly support or lead additional divisional portfolios and cross-cutting initiatives, ensuring consistent approaches to governance, analytics, and continuous impr...