Responsibilities:
- Collaborate closely with business users, compliance teams, operations, and technology teams to understand KYC onboarding and CRM requirements.
- Document user stories, process flows, functional specifications, and acceptance criteria to ensure clear communication and alignment across teams.
- Analyze gaps, impacts, and dependencies across systems and processes to identify areas for improvement and ensure seamless integration.
- Support end-to-end KYC processes, including customer identification, verification, and risk profiling, to maintain compliance and operational efficiency.
- Interpret regulatory requirements and AML policies, ensuring that solutions meet compliance expectations and industry standards.
- Work with operations teams to optimize onboarding journeys, reduce manual effort, and improve turnaround time for customer onboarding.
- Analyze CRM workflows, account management, and customer interaction data to enhance customer experie...