• Lead analysis to uncover trends, risks, and opportunities within insurance operations and policy servicing that support better business decisions.
• Work closely with teams across the business to ensure analysis meets needs and drives shared goals.
• Promote effective tools and methods to enhance the quality and impact of business analysis.

Roles and Responsibilities

• Plan and execute business analysis tasks across projects, including requirements gathering, stakeholder interviews, and data analysis, within insurance operations and policy servicing environments.
• Work with stakeholders across insurance operations to understand business challenges and translate policy servicing needs into clear, actionable requirements for technology enhancements or process improvements.
• Provide insights and recommendations that support policy servicing performance, operational efficiency, customer experience, and regulatory compliance...