Description We are looking for an experienced Business Analyst to join our team in Houston, Texas. This role involves analyzing business processes, identifying improvement opportunities, and collaborating with cross-functional teams to deliver effective solutions. The ideal candidate will bring a strong analytical mindset, excellent communication skills, and a proven ability to thrive in dynamic environments.

Responsibilities:
• Conduct in-depth analysis of business processes to identify areas for improvement and optimization.
• Collaborate with stakeholders to gather requirements and translate them into actionable plans.
• Facilitate discussions with teams to ensure alignment with project goals and objectives.
• Review and analyze documentation to ensure accuracy and completeness.
• Provide support for call center operations by evaluating customer service processes and recommending enhancements.
• Apply Agile and Scrum methodologies to manage projects and en...