Description We are looking for a skilled Business Analyst to join our team in Houston, Texas. In this long-term contract role, you will play a pivotal part in analyzing business needs, improving processes, and bridging the gap between stakeholders and technical teams. This is an excellent opportunity to contribute to high-impact projects within the energy and natural resources sector.

Responsibilities:
• Conduct thorough business analysis to identify needs, define requirements, and recommend effective solutions.
• Collaborate with stakeholders to gather, document, and validate business and functional requirements.
• Review and analyze customer service processes within call center environments to identify opportunities for improvement.
• Facilitate Agile Scrum ceremonies and contribute to the development of user stories and acceptance criteria.
• Perform gap analyses to evaluate current processes against desired outcomes and recommend actionable improvements.
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